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About us

Childhood Asthma: About us

ChildhoodAsthma UK are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at 

Registered company name:

IQ HealthCare Solutions

Address:
Century House,
PO Box 308,
Shipley,
West Yorkshire,
BD18-9BU.
United Kingdom.

Telephone number:

+44 (0)845 643 5820

between 9am and 5pm GMT Monday to Friday.

Making a Purchase

Making a purchase could not be easier. Just click on the Buy Now button. You will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept American Express, Visa, MasterCard, Maestro & Solo

Shipping and Handling

Delivery within mainland UK is currently FREE OF CHARGE.

Delivery to Europe Union Member States £4.00 (EUR 4.75)

Delivery to United States of America and Canada £4.00 ($6.43) 

Delivery to Rest of the World £4.00 ($6.43)

Delivery Schedule

We endeavour to fulfill UK orders within 4-5 working days. For overseas orders we advise 10-15 days. If the order is available and required urgently we can discuss alternative shipment details. Should the product be out of stock or no longer available we will advise you by email.

Back Orders

All products are subject to availability. If your order cannot be fulfilled you will be informed and you will be offered an alternative product or later delivery date.

Tax Charges

The prices shown on our pages are the same for all people regardless of their country of purchase.

Credit Card Security

We know of no reported cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted by PayPal. They are not held in clear text on any web site.

Lifetime Satisfaction Guarantee

If you feel you have made an error with your purchase, you can return the item within 28 days of dispatch in its original "Unused Condition" and we will refund the product price. All incorrectly ordered goods are subject to a 15% restocking charge. Please note no carriage refunds can be given for returned unwanted or incorrectly ordered products. Refunds are processed within 28 days from receipt at our offices and we will let you know by email when your refund has been processed.

If the item is faulty within 28 days we will provide a replacement product. This does not affect your statutory rights as a consumer.

If the item develops a fault within 5 years of the purchase date, we will contact our supplier and arrange a repair or replacement.

If you are not satisfied with the life-changing results of the Lung Expander, you may send the item back for a full no-quibble refund under our Lifetime Money Back Guarantee.

Should you have a complaint against ChildhoodAsthma for whatever reason please do not hesitate to email us at . Your correspondence will be kept strictly confidential and any suggestions that might improve our service will be considered in great detail. ChildhoodAsthma will endeavour to respond to any form of complaint within five working days from receiving your email.

Reaching Us

We can be contacted by email at ., or 44 (0)845 643 5820 between 9am and 5pm GMT Monday to Friday.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. By purchasing from this site you accept that ChildhoodAsthma may send you relevant marketing material from time to time. You will have the opportunity to unsubscribe if you do not want to continue to receive this marketing material after the first email/communication.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We do not disclose buyer's information to third parties. The type of information we will collect about you includes your name, address, phone numbers and email address. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. Cookies are used on this site, but only to keep track patterns of behaviour and to maintain the contents of your shopping cart.

Returns Policy

If the product is returned due to a packing error, administration error or if the item is faulty you are entitled to a full refund within 28 days. If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges of returning it to us by refunding your return postage costs, we do not supply return envelopes. This does not affect your statutory rights as a consumer. 

Incorrectly ordered or unwanted goods must be returned within 28 days to be eligible for a refund. All incorrectly ordered goods or unwanted products are subject to a 15% restocking charge, please note no carriage refunds can be given for returned unwanted or incorrectly ordered products. Refunds are processed within 28 days from receipt at our offices and we will let you know by email when your refund has been processed.

Lost Orders

If an item has been shipped and has not arrived after 10 working days (UK mainland), or 15 working days (Europe & Overseas) from the date of dispatch, please contact our customer services team who will initiate an investigation with Royal Mail.

All orders are scanned and bar coded so that they can be tracked during the delivery process. All lost or missing orders are treated very seriously and investigated thoroughly. If an item is not traced a replacement will be dispatched which will require a signature on delivery. If a replacement is unavailable an alternative product or refund will be offered.

By purchasing products and/or services from the ChildhoodAsthma, you agree to be bound by and accept the terms and conditions above.

Disclaimer

Our information is for use as a guide, and not to replace medical advice. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition

 


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